Frequently asked questions
What type of water do you fill?
Purified Water by 7 Stage Reverse Osmosis. See purification section for more details.
What is the minimum order?
Minimum order is typically 10 cases (240 bottles). We have flexible water programs where you can pre pay for water and we can ship out as little as one case at a time based on your needs.
What bottle sizes do you offer?
10oz, 16.9oz and 5 Gallon
Are custom labels applied to the bottles?
Yes, all products includes a full color water proof custom label applied to the bottle and shipped to you ready for consumption.
What is production time?
Depending on the scope of your artwork and label design, most orders will ship within 12-14 business days, and in some cases sooner. Please note production times vary depending on your quantity, location and design requirements. Please chat with an associate for more details. If you have a pre paid program, water usually ships out within a few days.
What are the cap options?
10oz and 16.9oz bottles include a flat white screw top cap. Bullet bottles include a clear cap.
Do I have to receive all product at once?
No, we have storage options and can ship you cases as needed depending on the quantity you purchased. Chat with an associate for all shipping, storage and release options.
What kind of labels do you produce?
All labels are BOPP, water proof, UV coated and have permanant adhesion. Labels will not peel off bottles when iced, soaked or refrigerated. Color will not run from the label either. We do not produce paper labels.
Can I pay with a credit card?
Yes, we accept all major credit cards.
When is payment due?
In most cases, payment is due on receipt with credit card. If you are ordering bulk, truckload or auto shipment, terms can be discussed depending on your quantity. Check payment is also acceptable within certain timeframes.
What are the label sizes?
10oz 1.75'' x 7.00''
Do you provide a pre production virtual or label proof?
Yes, if you send your logo we can send you a virtual proof of your logo on the desired bottle. Once you place an order after the quote process, our art department will send you an official digital proof you can view, print out and review. Artwork must be approved before production.
What is the shelf life of my bottled water order?
As per FDA guidelines and regulations bottled water is good for 2 years from the date of production.
Is four-color process included?
All bottles included full color labels including photo style images. There are no extra fees for four-color process.
Which artwork/logo files do you need?
AI, EPS, Vector, JPEG, or PNG. For the best print quality, EPS/Vector files are most suitable. If there is an issue with resolution, pixelation or file quality, our art department will certainly bring this to your attention.
Do you offer drop shipments?
Yes, please contact us and a member of our shipping department can assist and discuss your delivery requirements. We ship nationwide.
Where is your product made and where does it ship from?
Made and shipped from Texas. Nationwide.
How is the bottled water packaged?
10oz, 16.9oz and 20oz bottled water is packed in boxes with handles. 16.9oz and 1L bottles are packed in trays and shrink wrapped. 4 gallon is stacked on pallets. See bottle section for more details or reach out for more details.